Canonical guide: The complete beginner manual with training links and screenshots lives at
user-manuals/user-guide.md (/docs/user-manuals/user-guide).
This file is a legacy mirror. Prefer the canonical guide for onboarding and support indexing.
Prerequisites
- Supabase account provisioned for your organization
- Browser: Chrome, Edge, or Firefox (latest)
- Tenant assigned by administrator (or Global Command Center access)
Signing in
- Open the workspace URL provided in your sales-assisted invitation email.
- Open Login and authenticate via Supabase.
- After login, land on the Command Center dashboard.
Tenant scope
Use the tenant switcher (building icon, top navigation):
| Selection | Behavior |
|---|---|
| Global Command Center | Aggregate dashboard across tenants (no single-tenant cookie) |
| Medshield / Vaultbank / Gridcore / Defense | Scoped data, carbon pulse, and exports for that tenant |
After switching tenants, the dashboard refetches automatically. Brief loading states are normal; panels should not remain blank after load completes.
Main areas
Dashboard (home)
- Enterprise heat map — scrutiny and agent activity by asset
- Active Risks — triage queue for confirmed threats
- Threat Pipeline — intake and staging
- Strategic Intel — longer-horizon risk signals
- Audit Intelligence — GRC ledger and forensic tools (right pane)
Sustainability Pulse
- Live grid intensity (gCO₂eq/kWh) and sustainability ALE
- Agent 6 throttling status when grid is “dirty”
- Forensic button — SHA-256 manifest when verified
- If live API is unavailable, Offline / Verified LKG bundle displays automatically
Analyst exports
- Open Dashboard → Exports from the main navigation
- Download CSV or PDF ledger for the active tenant
- Requires tenant cookie scope and login
Simulation / shadow plane
When enabled by your administrator (SHADOW_PLANE_ACTIVE), handshake banners may show verified without live tenant cookie—used for staging demos only.
Common workflows
Triage a new threat
- Confirm threat appears in Pipeline or Active Risks
- Open risk card → review score (cents), controls, assignee
- Add budget justification or remediation notes as required
- Check Audit Intelligence for ledger entry
Review carbon / ESG posture
- Select tenant (e.g. Gridcore)
- Open Sustainability Pulse in Audit Intelligence area
- Note intensity source: live, forensic fallback, or verified local (LKG)
- Review dirty-grid alert if threshold exceeded
Export for audit
- Set tenant scope in switcher
- Open Dashboard → Exports
- Download CSV/PDF; optional Seal → WORM when enabled
Troubleshooting
| Symptom | Action |
|---|---|
| Blank center panels after tenant switch | Wait for refetch; refresh page; confirm tenant cookie set |
| “No active tenant” on exports | Select a tenant (not Global) in switcher |
| Carbon pulse “unavailable” | Check login; retry; LKG loads within ~60s poll |
| 401 on dashboard | Re-login; session may have expired |
See FAQ and Error Messages.